U.S. Consumer Product Safety Commission Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. SHOP PARTS. Please enter a valid model number or name. An additional label is located on the rear of the washer. This, she says, costs the family in energy and time spent doing laundry. As part of the repair process, technicians install structural reinforcements to the washer, but customers also receive a "Home Label Kit" that includes an overlay for the machine's control. Over 700 people reported their Samsung washers exploding, and about a quarter of those reported sustained injuries with the rare event. "Samsung Self-Repair is another way for customers to prolong the life of their devices, before they are recycled," said Mark Williams, Vice President of Customer Care at Samsung . The new cycle leaves it so wet that it take three times longer for my dryer to dry it, As part of the repair process, technicians install structural reinforcements to the washer, butcustomers also receive a Home Label Kit that includes an overlay for the machines control panel. Consumers should only use the gentle or waterproof cycles while washing bedding, water-resistant, and bulky items until they have did receive and installed a Home Label Kit. What is the problem? "Samsung Major Home Appliances" are limited to dishwashers, clothes dryers, ranges, and refrigerators. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. Product Information. Gain access to exclusive offers and perks, apps and services, world-class customer support and more. Awesome! If you have any questions . Consumerist asked Samsung about the unintended consequence of the repair, but did not receive an explanation. Samsung has mailed more than 2 million Home Label Kits to our known customers. and it has the recall standard satisfied. I got my exploding washer off the street! Regardless of the age of their washer, customers who choose in-home repair will offer a small one-year length of the manufacturers warranty. In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. 3. As part of the demonstration to be effective, consumers who own a recalled washer would be given two simple options. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Does Citronella Actually Help Keep Bugs Away? Click next to e-mail us. We bought these machines based on their ability to do large and heavy duty loads, and if we are not able to do that as advertised they should give us all 100% refunds so we can buy new machines from someone more reputable than Samsung., I cant spend all day just waiting for the sheets to dry. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. 1. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) Samsung at http://www.samsung.com and http://www.samsung.com/us/support/tlw-sw-update or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. Get the latest drivers, manuals, firmware, and software. Reviews. Select from the menus below to find your model number. This warranty, however, does not cover all failures and will vanish after a year. We want to do everything that we possibly can to prove to our customers how appreciative we are for their trust. and Ice Maker Installation Kit. Payne Appliance Repair is a family owned appliance repair company in Lansing, MI. When you wash any bedding, be it sheets or blankets the new cycle is so slow that the items are still soaking wet when done. Brand New. Note: Individual Commissioners may have statements related to this topic. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. Please click the link to start your subscription. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. People with healthy immune systems are usually not affected by the bacteria. Your Account. Looking for a replacement part? 2017 MULTI LANGUAGE Download ADDITIONAL INFORMATION Warranty If your washer had only one label, make sure to include the picture of the back of the washer. This is crazy. We appreciate your cooperation. What can I expect of my in-home repair process? link to Natural Ways To Keep Mosquitoes From Biting. Wi-Fi equipped machines should remain plugged in to their power source. Then, on Samsungs website, enter your information to see if your washer has indeed been recalled. The circuit board inside the vacuums battery pack can overheat and smoke, posing a fire hazard. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. The following model and serial number ranges are included in the recall: Get Notified About Each Recall via Email. NEW Samsung Washer Repair Kit DC82-01097W $15.00 Free shipping NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! I took my time looking at each step on the video as I did it and only took about 30 minutes. All of our technicians who are supporting this recall have been trained to perform the repair. EASY! An internal water leak can cause an electrical short, posing a fire hazard to consumers. Copyright 1995-2023 SAMSUNG All Rights Reserved. Perfect fit! Easy sign-in, Samsung Pay, notifications, and more! This can happen when a heavy topspin cycle is used for bedding, water-resistant or heavy items, and it poses a risk of injury to customers. Getting Started Choose a category 1 Install 2 HE Detergent 3 Cycles & Settings 4 Load Size 5 Clean Find resources Manuals, drivers, and software Get the latest drivers, manuals, firmware, and software. Manufacturer's Website. As a result of the explosion, some people were injured. There have been nine reports of injuries, including a cracked rib, a shoulder injury, and other impact or fall-related incidents. Consumers should contact Samsung immediately to receive one of the following remedy options. Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine. Brand New. We'll be in touch soon. Goes from the drain hose loop to the house drain. A little confusing at first just looking at the parts, but there is a good video online that must have been produced by Samsung, it goes through every step and really makes this easy. Another recall for Samsungthis time, exploding washers. The rod can slide right out, he said. 1-800-269-2609 24/7. A rep for the company did urge customers who have issues with the recall process to contact Samsung at 1-866-264-5636. The top of the washer just pops off. Find the most common problems that can cause a Samsung Washing Machine not to work - and the parts & instructions to fix them. Instructions on how to check whether a washers software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. Make a photocopy of the receipt from your new washer and page one of the rebate form for your records. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. Use the auto dispenser on your Samsung washing machine. Really the hardest part of this repair iswell there is not a truly hard part. U.S. Consumer Product Safety Commission This recall involves several models of Samsungs top-load washers with super speed wash. Those concerns grew after he received a Home Label Kit, which modifies the text on the washers control panel by changing the Bedding cycle to read Jeans, and modifies the Waterproof cycle to read Bedding/Waterproof., What this basically means is that owners are not to use the old bedding cycle anymore, even though the recall problem was repaired! he wrote. This recall involves several models of Samsung's top-load washers with super speed wash. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Recommendations are independently chosen by Reviewed's editors. ut could use some instructions (or link) on how to install the kit. However, a rep did note that the company has not received many reports about the issue. 2. Note: Individual Commissioners may have statements related to this topic. Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. Customers who want a Samsung washer would then receive an extra loyalty incentive of up to $150 towards purchasing a new Samsung washer. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. The circuit board inside the vacuums battery pack can overheat and smoke, posing a fire hazard. Technicians from these service providers have been trained to perform the washer repairs for this recall. Q4. We respect your privacy. The rebate amount is based on the model and manufacture date of the recalled washer. I now have a Samsung washing machine that someone gave me(free!) When she's not writing, she's usually hiking or searching for her next DIY project. Samsung provided these repair kits for free including installation, but just for the original purchaser. Your Home Label Kit will be shipped to you within the next 14 days. They said I could have it. Trending price is based on prices over last 90 days. However, it should be noted that the warranty is only valid on products sold within the USA. Samsung Washing Machine Drain Hose. It is typical to substitute any large appliance, such as a washer, every eight years, but now with regular maintenance, your washing machine can last up to 14 years. Until the repair is finished, the washer is exchanged, or the Home Label Kit is installed, Samsung and the CPSC advise owners of the recovered washers to wash bedding, water-resistant, or bulky items on the delicate or waterproof cycles. A federal appeals court upheld a settlement attempting to resolve claims that some Samsung Group washing machines were prone to exploding. Condition: NEW. Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. Samsung customers should call (800) 515-7902 between 9:00 a.m. and 9:00 p.m. (EST), Mondays through Fridays to find out whether their washers are covered by this recall. After that, the installation is easy. Kelly tell Consumerist that shes tried to get Samsung to provide answers for the excessively wet clothing since December. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. Do Not Sell or Share My Personal information. Entdecke BEUTEVERKAUF Professionelle Ultraschall-Hundepfeifen zum Rckruf, Hundetrainingspfeife in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! We provide several GE repair services in Michigan. Q13. Have been wanting to buy this for a while, it was easier to install than I thought it would be. In addition to the Samsung washing machine owners who say they have been unable to get their recalled appliance repaired, Consumerist has heard from owners whove successfully had their washers fixed, but now claim to face a new problem: The clothes are now soaking wet when they come out of the wash. The Samsung WF45T6000AW is part of the Washing Machines test program at Consumer Reports. Get the latest drivers, manuals, firmware, and software. Growing up, she learned everything from home repairs to design, and wants to share her tips with you. Samsung Washer Repair - Will Not Complete Spin Cycle - Suspension Rod ApplianceVideo.com 208K subscribers Subscribe Like Share 193K views 4 years ago This video shows you how to Diagnose and. Your average wait time on this line is approximately 20 seconds. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. Free standard shipping, exclusive offers and financing options. ET or go to Samsung's website for information. The household appliances have controls in the middle or at the back. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. . Call on Payne Appliance Repair for GE appliance repair in Michigan. This is not a fix, says one owner, Pat, noting that the new cycle leaves a bunch of water in her laundry. Free shipping on many items | Browse your favorite brands | affordable prices. After discovering that top-loading washing machines posed a fire risk, Samsung recalled approximately 144,000 of them in 2013. Reviewed.com / Jon Chan. $ 382* Exchange rebate with purchase of Samsung washer $ 272 * Exchange rebate with purchase of Non-Samsung washer. Install your Samsung washing machine. I am really disappointed in the quality of this washer. It also provides additional instructions to ensure the safe use of your machine while you schedule an in-home repair or take advantage of the exchange rebate. The second scenario is a rebate which can be used to purchase a new Samsung or even other brand washer. Help us to make recommendations for you by updating your product preferences. Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. If all information is correct, click SUBMIT . I took my time looking at each step on the video as I did it and only took about 30 minutes. . Please enter a valid Identification Number. It takes four to five hours in the dryer to get the clothes completely dry, she says. The Consumer Product Safety Commission website has a complete list of the affected models. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. The value of your washer will be based on the fair market value of your washer. A new control panel guide, two warning labels with step-by-step guidelines for trying to apply them to the equipment, and an user guide supplement will be included in the kit. Let us help! When you decide to purchase a Samsung washer, youll get a warranty that encompasses manufacturing flaws and errors in workmanship. Product Information. The link you selected is for a destination outside of the Federal Government. They each did it differently. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. 4/12/2021 Greenworks Electric Pressure Washer. The serial number you entered appears to be incorrect. Model numbers and serial information can be found on two labels affixed to the back of the machine. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). So for now my niece has a like new washer. Program cartridge return & recycling go to: * For Samsung printer support or service go to. The first option is a free in-home repair that includes reinforcement of the washer's top. CPSC.gov is an official website of the United States government. Brand New. Click UPDATE MY INFORMATION to change or correct your information. Wrong. How long will I need to wait to get an appointment for my recall repair? Thats because of the unusual choice Samsung is offering owners of affected machines: They can either choose to have the washer repaired, or they can receive a rebate towards a new machine thats based on the age and original purchase price of the washer. The kit will include a new control panel guide (excluding mid-control models), two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. Copyright 1995-2023 Recall Details Description: This recall involves 34 models of Samsung top-load washing machines. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. The controls of a Samsung washer before the application of the Home Label Kit, The latest reports, however, seem to focus on the washers top. The long steel brackets in the kit just slide in. (look up Samsung 'explosions') The exchange rebate amount is based manufacturer date and model of your current washer. This recall involves 34 models of Samsung top-load washing machines. Samsung Washing Machine Identification Label, BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries. Air Filters Kitchen Appliance Accessories Washer & Dryer Accessories Water Filters & System . People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. Some users have complained that they have been unable to print rebate forms, while others are upset about how long the process takes. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. You will receive a Home Label Kit in the mail within the next 14 days. . The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Most service contracts allow for a pro-rated refund minus claims. Q2. All email addresses you provide will be used just for sending this story. Attention:We are sorry. ADD TO CART. This is so unacceptable. The kit will include step-by-step instructions for applying safety information to the machine and includes a new control panel guide (excluding mid-control models) that will effectively reduce the spin speed in the bedding cycle, two warning labels and a user manual supplement. Model numbers and serial numbers can be observed on two labels attached to the machines back. Where do i find my Identification Number? And @StevenLoi said he was offered just a $36 rebate on his washerand only an additional $100 loyalty bonus if he stuck with Samsung. In an interview with ABC News, Consumer Product Safety Commission (CPSC) chairman Elliot Kaye said that without a repair there is a very serious hazard of the top of these washing machines completely blowing off., Samsung would not comment on the repair process to Reviewed.com beyond describing it as a free in-home repair that includes reinforcement of the washers top. Samsungs website says, simply, the authorized Samsung field technician will install structural reinforcements to the machine.. This recall affects 34 different models of Samsung top-load washing machines. Please enter the correct serial number. However, after some searching, I found a good video by Samsung. They each did it differently. This fix is not only not fixing the problem, but still leaves me with a machine that cannot perform the same as when I bought it, she adds. On average, it takes us 7 business days to complete the free in-home repairs once the appointment has been scheduled. Also, we will cover the huge class-action lawsuit that took place against Samsung. Jason Lichtman, a partner at Lieff Cabraserthe law firm representing plaintiffs who brought a case against Samsungdemonstrated the flaw during a report on Good Morning America. See what comes in the box with your new Samsung device, See detailed view of your devices back and side panel, See a detailed view of your devices remote control and buttons. How will the value of my washer be determined? Free standard shipping, exclusive offers and financing options. Call Samsung at 866-264-5636 between 8 a.m. and 10 p.m. Watch our helpful videos to get the most out of your Samsung products. REPLACEMENT PART No.:4 Pack DC97-16350C washer suspension support rods and spring (Pack of 4) replaces original Sam-sung suspension rod and spring assembly. item 7 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! Home > Voluntary Recall of Certain Top-Load Washers. The voluntary action was prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive vibrations and separating the top from the washer. The following top-load washer models are included in this announcement: Samsung is working cooperatively with the CPSC to quickly provide affected consumers with an important software update to remedy this potential smoking, melting, overheating, and fire hazard. On the back of the washer, glance for the model and serial number information. Purchases made through the links below may earn us and our publishing partners a commission. Thank you for providing your information. This is determined by the model and age of your washer. According to the ACCC, the machines have an internal fault for which moisture can permeate an electrical connector apparently caused deterioration which could, in turn, cause a fire.. If you have any questions, feel free to contact us at 866-264-5636, 9:00am to 6:00pm (ET), Monday through Friday.Saturday/Sunday:Closed. Not only can you find the exact replacement part you need from Whirlpool, Kenmore and more - but our quick 1-2 day shipping will have your appliance back on its feet in no time! Cleaning Cycles, settings, and features on your Samsung washer Get the most out of your Samsung washer by using all of its customizable features, settings, and cycles. The recalled products can contain Pseudomonas species bacteria, including Pseudomonas aeruginosa and Pseudomonas fluorescens, which are environmental organisms found widely in soil and water. Depending on the serial number, the following model digits are included in the recall. The demonstration is referenced in a blog post on the firms website, complete with a screen shot of Lichtman holding a piece of a washing machine. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? What are the first 5 digits of your serial number? Front Load Washers are not affected. Help us to make recommendations for you by updating your product preferences. The details are sketchy, but based on images and Samsungs initial synopsis, the washing machine top can sudden detach from the washing machine chassis while in use, posing a chance of harm from impact.. 11/4/2016 Samsung Top-Load Washing Machines. https://www.samsung.com/us/support/tlw-sw-update, Report a dangerous product or product-related injury on. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. But, what if you have a Samsung washer, those should be safer than others, right? The washers were sold in white, black, champagne, and ivory colors and include model series. Consumers can choose (1) a free in-home repair that includes reinforcement of the washers top and a free one-year extension of the manufacturers warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. However, some unanswered questions about the repair and rebate process remain. The candle wicks can burn too close to the side of the container, causing the glass to break, posing fire and laceration hazards. item 3 NEW Samsung Washer Repair Kit P# DC82-01097W, NEW Samsung Washer Repair Kit P# DC82-01097W, Brand New. Because the bedding is dripping wet when the cycle is over, John says it takes three or more hours to dry in the dryer. Q9. Cycles, settings, and features on your Samsung washing machine. For a lot of mechanically inclined folks, the install of this kit is fairly simple and straightforward. But reader Margaret wanted to know exactly what would be fixed. That depends on your location. Fast, easy checkout with Shop Samsung App. The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.See details for additional description. The washing machines have mid-controls or rear-controls. WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. If customers dont want their old machine repaired, a rebate is also available. But reader Margaret wanted to know exactly what would be fixed.. Our priority is to reduce any safety risks in the home. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. All for the less than $15 cost of this kit! Model numbers and serial numbers can be found on two labels attached to the machines back. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. Legal Q7. Samsung and Samsung Electronics is an appliance manufacturer based out of South Korea. Please follow the instructions included and apply the new warning labels and the new control panel overlay as soon as they arrive. These repair services include GE washer repair, GE refrigerator repair, GE dishwasher repair and GE dryer repair. The model and serial numbers are found on the washer's label attached to the inside of the top lid. We have taken several steps to significantly expand our capacity to provide free in-home repairs to consumers as quickly as possible by working with several nationwide service partners. $46.62. An additional label is located on the rear of the washer. Such events present a smoking, melting, overheating, or fire hazard to the product and consumer. Thank you! Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Its very easy to do with a youtube video as a guide. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. Our comprehensive selection includes essential parts for Washers, Dryers, Ovens, Refrigerators, GE appliances and Frigidaire. Here are the options for those affected by the Samsung washer recall. Before you mail in your rebate form, please remember to: Should you have any questions, please contact us directly at 1-866-264-5636 so that we can help. Additionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase. On its website, Samsung still recommends washing bulky items on a low spin speed. The majority of Samsung washers come with a one-year basic warranty. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. The following model numbers are included in the recall depending on the serial number. The CPSC reports that in 2016 there was a class action lawsuit against 2.8 million Samsung washers because they were prone to exploding. Samsung sent a tech to fix the washer as per recall repair instructions. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. Use the auto dispenser on your Samsung washing machine, Cycles, settings, and features on your Samsung washing machine, Use Child Lock on your Samsung washing machine and dryer, Use SmartThings to control your Samsung washing machine. Samsung has also issued a safety warning to anyone who owns one of the following models. Consumers who have not connected their Wi-Fi equipped washer to the internet should visit https://www.samsung.com/us/support/tlw-sw-update/ for instructions on how to download the software repair through SmartThings app. Label attached to the accuracy of the external site or its privacy policy and can not be redeemed.Are sure. Model and serial numbers are found on two labels attached to the product and Consumer can not redeemed.Are. 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