No activity occurred on our property and none of the resort staff were involved in this incident. Discover genuine guest reviews for Riu Palace Costa Mujeres - All Inclusive along with the latest prices and availability - book now. Armed police are believed to have stepped up patrols to try to reassure holidaymakers following the drive-by shooting on Tuesday. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92273214', '');}, 'log_autolink_impression');Isla Mujeres. Dreams Playa Mujeres Golf & Spa Resort is a resort that we would absolutely visit again! Then staff from ERC told us to leave the beach. Pets allowed on request. The cheapest price a room at Dreams Playa Mujeres Golf & Spa Resort was booked for on KAYAK in the last 2 weeks was $458, while the most expensive was $841. Though there was an in-room I-pad that was supposed to have shown the resorts daily activity schedule, we found it very hard to navigate. It would have been nice to have a daily activity schedule delivered to our room during turn-down service each night. Sometimes the room would be cleaned early in the morning. Though you do not need reservations at the restaurants, the concierge was happy to help us make reservations for our group of 16 each night for dinner. We liked the Ocean View pool and Sea-Legs Swim-Up Bar best, for that was the hub for activities like water aerobics and live music. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge, This is the version of our website addressed to speakers of English in the United States. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. Catch some rays poolside, enjoying the breathtaking views of the Caribbean Sea on our beachfront or take part in more exciting recreation. Golf lessons are also possible, and golf aficionados may want to check out the unlimited golf course package offered. Food can be delivered to guest accommodation. We returned later figuring we'd never see them again, but the hostess was saving them for us. The vendor and a lifeguard were rushed to hospital after the drive-by shooting outsidethe five-star Riu Dunamar resort inPlaya Mujeres, just north ofCancun. Here's a snapshot of what you get: Unlimited gourmet a la carte dining 24-hour room service Having traveled in a group, we used the different colors to help keep track of whos cup was whos. Just so everyone is clear on where this happened. A big pro of the resort is that guests don't have to wear wristbands or make restaurant reservations -- a rarity for Cancun. Merge onto Avenue Bonampak to Punta Sam and continue until you reach the hotel. Im so not surprised at the way they handled the shooting incident! Dreams Playa Mujeres Golf & Spa Resort is 52.1 miles from Cozumel. We'll show you how hassle-free family travel is possible - when you travel with a plan! We first took cover then proceeded to run for our lives and made it back to our rooms safely. Additional planning tip: Dont forget to bring along these awesome beach cup holders to keep next to your beach chair! Highly recommend! They will remember you and your kids names throughout your stay and go out of their way to ensure that you have fun. View all hotels. Dreams Playa Mujeres Golf & Spa Resort boasts a total of 502 luxurious non-smoking suites and with a private terrace or balcony, daily refreshed mini-bar, rain shower, and a Dreams Box for private 24-hour room service delivery. This review will include the good and the bad of our stay with the hope that our analysis will answer all of your questions regarding a stay there. Joshua C, Social Media Coordinator & eConcierge at Dreams Playa Mujeres Golf & Spa Resort, responded to this review. The vendor and a lifeguard were rushed to hospital after the drive-by shooting outside the five-star Riu Dunamar resort in Playa Mujeres, just north of Cancun. I hope not. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was just us, the other guests, and the amazingly attentive Dreams staff. At Isla Mujeres Hotels Dreams Playa Mujeres Golf Spa Resort reservations are never required. Ample features include multiple pools -- two infinity pools, six whirlpools, and a water park -- an elegant spa, modern gym, live performances and daily activities, and a golf course. Just a waste of money. The U.S. Embassy and Consulates in Mexico have issued a new Cancun Mexico Travel Advisory warning visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. You canWhatsAppuson07810 791 502. Opened in 2016, the Dreams Playa Mujeres Golf & Spa Resort is a family-friendly property that draws travelers wanting all-inclusive packages outside of the busy Hotel Zone. Tennis (guests 18+ only, located next door at Secrets Playa Mujeres) Table games. We had even upgraded to preferred club and honestly I was disappointed with the lack of communication. It comes amid escalating drug cartel violence in the Mexican beach city popular with Brit holidaymakers. This all-suite resort will boast 502 suites graciously appointed and luxuriously equipped. Fortunately, there's a ton of facilities on-site to keep visitors occupied: multiple pools, including a water park and lazy river, several dining and drinking options, and an array of sports and water-based activities, to name a few. Core Zone Teens Club for ages 13-17, features daily activities, social activities like bonfires and disco mixers and a vast array of sports and games for teenagers. In other words, we had a wide range of interests and ages to appease in order to make this vacation a success. Check-in time is 3:00 PM and check-out time is 12:00 PM at Dreams Playa Mujeres Golf & Spa Resort. Click the following image to get your FREE family vacation packing list that is both customizable and printable! I'm not one to complain but or lady at check in was brutally slow and rude. No one was hurt, no cops or increased security seen. Every chair and cabana were taken by 6am and not a soul seen in site. Did you witness the shooting? They could also careless that we have been to various amstar resorts twice a year for the past four years.We go to AMStar resorts twice a year for the past 4 years and this will be our last. If you found our Dreams Playa Mujeres review helpful, click here to read our Related Posts: Great Review! If you do get into a restaurant your dinner will take at least 2.5 hours on the positive-food is good at Mezes. The hotel welcomes the newlyweds with bubbly, fruit, and flowers in the suite. The Dolphin Habitat at Dreams Playa Mujeres features a world-class interactive program allowing resort guests to observe dolphins close-up, right in their natural habitat of the ocean. I was at the beach until 5 minutes before the shooting with my young son and i heard gunfire and i got my son to my wife and ran down to the beach to help. Couples wanting a more adult-centric property nearby should look into the sleek Beloved Playa Mujeres. March 26 there was a shooting at Dreams Playa Mujeres about kilometres from Beloved. Service was seriously the worst I have ever experienced. Dreams Resorts & Spas are committed to redefining and elevating the all-inclusive resort experience. This time that our room was cleaned varied immensely from day to day. Unlimited Dining Unlimited Drinks 24-hr Room Service Pool & Beach Wait Service Some guest suites have access to a private terrace and whirlpool or pool. All guests are under the resort's all-inclusive package known as "Unlimited Luxury." View Hotel. If I had one complaint, it would be the lack of nightlife. Dreams Playa Mujeres also has 2-bedroom private villas and Preferred Club suites that come with additional privileges during your stay. Raf Contessa, 48, who is on holiday with his wife, 46, and two children, aged 8 and 11, said the attack sparked mass panic on the popular beach. The wood-fired pizza parlor was one of our favorite things about our stay at Ocean Riviera Paradise and we definitely missed this dining option at Dreams. As are our regular practice, weve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.Sincerely,Joshua CamposSocial Media Coordinator & eConciergeDreams Playa Mujeres Golf & Spa Resort. He said: We heard the gun shots and everyone was running away from the sea screaming.". One question I have is: were there gluten free ice cream options? My husband and I have been to Breathless and Secrets resorts, so we are a fan of AM. Another tourist told how he and his daughter cowered on the floor as the gunmen stormed the beach. Call the Sun Online newsdesk on0207 782 4368 or email sam.christie@the-sun.co.uk, "It was really relaxing and as soon as the gunshots went off it just sounded like a car backfiring and at that point we saw some staff running to the beach and tourists running from the beach grabbing their things.". It comfortably slept our family of 5. We were staying at ERC, and were sitting on the beach at the far end of the property, close to the Now Saphire. Guests will go through the resort concierge by 3 p.m. to enjoy dinner, live entertainment, and cocktails at one of the neighboring resorts. Enjoy an adult-only dinner or afternoon by the pool; our guys headed to the sports bar there one night to catch a game. Perfectly situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course, rests the stunning Dreams Playa Mujeres Golf & Spa Resort. Dreams Playa Mujeres Golf & Spa Resort is located at Lote Rth-7-pm-ii, Lte1, Mz 1, Smz 3, 5.3 miles from the center of Isla Mujeres. I don't want to let this stop me from going back to Mexico -- have been there 17 times now, it is my happy place. Id rather be at home and am pissed we spent thousands of dollars to be here. There's a name for all this all-inclusive awesomeness - Unlimited-Luxury. Each day we were told by staff that it was too windy for water sports, despite several instances where the sea seemed completely calm. I do think the preferred rooms are worth it if staying in the building where the preferred lounge is Thanks for asking! Amenities: Lockers, dressing rooms, bathrooms and showers, parking, photo store, souvenirs. If you want to enjoy the hibachi dining experience start standing in line outside of Fusion at 3 PM on the day that you want to dine. *Be ultra prepared for your Mexico getaway! Unlimited Dining Unlimited Drinks 24-hr Room Service Pool & Beach Wait Service Wi-Fi Best-in-Class Service View More Guests of Secrets and Dreams Playa Mujeres Golf & Spa Resorts can receive Unlimited Golf Week at the Playa Mujeres Golf Course. The dual property of Secrets Bahia Mita Surf & Spa Resort and Dreams Bahia Mita Surf & Spa Resort opened on August 1, 2021, in Punta de Mita on the western shore of Mexico in Nayarit State, about . Dreams offers wedding venues in massive suites for a very private ceremony which I love. Guests and operations were not affected.The safety of our guests is always our top priority. I am very disappointed that the hotel mangement did not provide us with any information. We frequently found ourselves wondering what was going on each day, and where various activities were being held. I especially loved the waffles!. Unfortunately I think these things just continue to increase. I especially appreciated that the resort is in a gated community. Further, I felt that the room and bathroom were clean, spacious, and had very little wear-and-tear. Did you all do any excursions? We'd also like to thank Myra (Maris restaurant), Martin (Fusion restaurant), Antonio (Mezes) restaurant) and Arturo ("Jay Leno's son") for making our visit extra-special.A few tips for new travelers to the resort:* Please bring 1's and 5's for tips. I absolutely loved the overall atmosphere at Dreams Playa Mujeres! The pretty white-sand beach is peaceful, lined with loungers under umbrellas and palapa-shaded daybeds. Ask sstanziola79 about Dreams Playa Mujeres Golf & Spa Resort, Ask Ladygigi305 about Dreams Playa Mujeres Golf & Spa Resort, Ask Echst about Dreams Playa Mujeres Golf & Spa Resort, Ask Kristy M about Dreams Playa Mujeres Golf & Spa Resort, Ask mbinx about Dreams Playa Mujeres Golf & Spa Resort, Great property, terrible handling of a shooting on the Beach, Ask jmodaff52 about Dreams Playa Mujeres Golf & Spa Resort, We compared the lowest prices from 16 websites, Grand Palladium Costa Mujeres, All Inclusive Resort & Spa, We compared the lowest prices from 18 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites. Things to Do in Napa Besides Wine Tasting! This was our first experience at Dreams, and it met our expectations. The main gate is always supervised by a security agent and resort access is actively monitored.4. Read my shooting on the beach review and youll see their response. There were no beach peddlers, and no public traffic let through to the grounds. The main gate is always supervised by a security agent and resort access is actively monitored.4. Read all about a day of exciting family fun on Isla Mujeres and you most likely be convinced that this is a place you wont want to miss! We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. Even without the shooting on the beach We are here now at Dreams Playa mujeres and we are very impressed with the hotel, the service has been fantastic from all the staff. It's fantastic and if I were you I wouldn't cancel my trip. Location: Located inside the luxurious Dreams Playa Mujeres Golf & Spa Resort. Others ducked for cover as bullets flew over their heads in the suspected gangland hit. No offer of anything for this crazy situation, and i brought people who were interested in joining and they will never go to a property owned by AM resorts ever again because of the way this was handled. To use our mobile site, please enable JavaScript. This is definitely a family-friendly resort that I highly recommend for multi-generational travel. As someone who books trips for people, and obviously have not been to EVERY SINGLE place, I appreciate these super detailed reviews. For info on these editor-selected items, click to visit the sellers site. With that in mind, we, Along with frolicking on a beach, splashing around in a water park tops any list of classic summer activities. Top questions about Playa Mujeres. Our family of four (including a teenager and adult child) had a great time at Dreams in March 2018. By proceeding, you agree to our Privacy Policy and Terms of Use. We nominated one person from our group each morning to lay out towels, books, and sunscreen on the chairs that we wanted to claim for the day. Link copied to clipboard! Because we all have different priorities when we imagine the perfect family vacation, Ill disclose what is important to us. Not once did I see a stumbling drunk or hear inappropriate languageit was very family-friendly in that way. Victor in the buffet was very attentive- we made it a point to eat breakfast in his section each day. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hi, I'm Jen - founder of the award-winning travel blog, Travel With A Plan! Water, trees, and huge stretches of green guide through this golf experience, and afterwards, guests can refuel at the snack bar. Or treat yourself to an upgraded suite in the Preferred Club for a higher level of luxurious comfort and exclusive privileges. Do you have a story for The Sun Online news team? My next email is going to be to Unlimited Vacation Club with my attorney to try and get my money back because of the way these resorts are run. I am on (ta && ta.queueForLoad ? Thank you! The Preferred Club lounge offers continental breakfast, afternoon hors doeuvers, and complimentary computer access. We arrived with 3 other couples and their children hoping for a great week. KAYAK scours the web for all room deals available at Dreams Playa Mujeres Golf & Spa Resort in Isla Mujeres and lets you compare them to find the best rate for your stay. Take the stress out of planning a family vacation by using our detailed destination guides and ultra-convenient packing lists to help you travel better. Not only is the beach private, but is it wide and the sand is white and powdery soft. For a better beach, consider Dreams Sands Cancun. I was on a Cabana with my wife and saw two "cigar" vendors run in front of us on the beach. Guests get free green fees at the nearby Playa Mujeres Golf Course. What is the story here? The shooting happened at the edge of that resort. Hi! Guests love the surroundings of the turquoise Caribbean Sea, and secluded white sand beaches. We will be finding a new resort and adults only moving forward. Dreams Sapphire Resort and Spa provides the ultimate backdrop for your luxurious family vacation, or the ideal honeymoon or wedding in Mexico with unparalleled pampering, family fun and lasting memories. Read these important. Take your fitness to the next level above sea level. Additional planning tip: Check out Mia Reef if you are looking for a more remote and private accommodation to experience the island of Isla Mujeres. There's little within walking distance, so it's best for tourists who plan on spending most of their time at the hotel. Excellent amenities include furnished terraces -- some with sea views -- and two-person whirlpools either outdoors or inside, as well as flat-screen TVs, AC, minibars, Nespresso machines, MP3 docking stations, laptop-sized safes, and electronic tablets to order room service and make reservations. First-hand accounts of traveler experiences will help guide your vacation choices and will impact your expectations. We were delighted that youve enjoyed all the details we take pride in offering our guests. We pay for videos too. I paid a significant sum to be in the Club and they could care less. Nestled away on a dedicated beach within a gated community, explore the family-friendly world of Dreams Playa Mujeres Golf & Spa Resort, close to downtown Cancun and a quick drive from Cancun International Airport. There are also 6 whirlpools, a kids pool, a childrens waterpark, two waterslides, and a lazy river (Preferred guests only). This is not a paid post nor was our stay hosted, endorsed, or sponsored by the resort brand. Sometime it would be stocked each day, and sometimes they would forget to re-stock water or some other item that was missing. Please see our partners for more details. There are 8 different guest buildings containing a total of 502 suites. Brit holidaymakers described hearing six loud bangs before running for their lives next to the five-star luxury hotel. Get an answer from Dreams Playa Mujeres Golf & Spa Resort staff and past guests. Although a decent pick, the beach here isn't as nice as those found farther south. Non-motorized water sports. Does anybody know of any violent incidents further down towards Beloved? Dreams Playa Mujeres Golf & Spa Resort Share. Clickhereto upload yours. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Armed police are regularly patrol the beach to try to reassure holidaymakers following the drive-by shooting on Tuesday, Forensic doctors carry the body of a Canadian woman found with multiple stab wounds in Cancun last month, Map reveals the spate of murders across Cancun, including 14 in just 36 hours, The stunning 700-room all-inclusive Riu Dunamar hotel in Playa Mujeres has five pools, five restaurants, six bars and a nightclub, A crime scene investigator is seen at the Blue Parrot nightclub in Playa del Carmen last month - just a few miles from Cancun, Marines are regularly seen patrolling Cancun following an increase of gun crime in the last decade, escalating drug cartel violence in the Mexican beach city, party town was hit by 14 murders in 36 hours, gunmen on water scooters opened fire on a beach vendor, Brit tourists were warning to avoid visiting the South American country, Independent Press Standards Organisation (IPSO). i relayed info to many guests, they were trying to keep it a secret. We are Hi, dpudliner. Avoiding high towers given the resort a much more laid back and relaxing feel. Fully supervised, it also gives parents the chance to dash off for some alone time. Zero follow up , the resort was acting like nothing happened when guests inquired and complained I would look around and check out other resorts this one is definitely not worth the money we paid for it. We had let the resort know ahead of time that one of the members of our travel party needed a completely gluten-free menu. The design throughout is contemporary and beach-inspired, with lots of polished wood and marble, blue accents, and floor-to-ceiling windows providing gorgeous ocean views from multiple vantage points. Beachfront and swim-up pool bars are on-site, as are an adult-only sports bar and discotheque, and teens' spot serving non-alcoholic beverages. Also I believe there was a shooting at Secrets a while back, maybe last year. Singles: May feel overwhelmed by all of the families and larger groups. -Jen, *Before leaving, be sure to check ourTravel Resources Pageto find exclusive travel discounts and to book hotels, rental cars, and guided tours.*. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Dreams Playa Mujeres Golf & Spa Resort Questions & Answers 6,005 Reviews Ranked #7 of 14 Hotels in Playa Mujeres deliciair. There was also a large TV that was always had a big game on. * They don't include straws with the drinks (for environmental reasons), but if you ask for one, they will give it to you. Absolute disorganizationAlso preferred club not worth the money, no chairs, no cabanas, no reservations to restaurants anyone has access to lazy river so that is not a preferred club thing either. I have a reservation for this June and when I first read about this I was concerned, however once I really consider everything I just don't see the reason in cancelling. Sunup or sundown, theres always something happening. We went this past summer and it was our familys favorite vacation ever! For this reason, it is well worth reading the reviews of others who have previously visited a property that youre interested in. Nightlife spots such as Coco Bongo and Senor Frog's are a 35-minute drive away, while the Cancun International Airport is a 40-minute car ride. Your dinner will take at least 2.5 hours on the beach holidaymakers following the drive-by outsidethe... Someone who books trips for people, and complimentary computer access no public let. Awesomeness - Unlimited-Luxury of am on the beach a name for all this all-inclusive awesomeness Unlimited-Luxury! Kids names throughout your stay heard the gun shots and everyone was running away the... 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